PHOENIX, ARIZONA (August 15, 2007) — Catalyst Consulting Group, a leading provider in strategy and implementation consulting to the banking and credit union industry, announced today that Mike Scheuerman, Partner & Chief Information Officer, Catalyst Consultant Group will be conducting a workshop at CU INFOTECH '07 CONFERENCE, November 8-11, 2007, Westin San Diego, San Diego, California on “A Director’s Guide to an Electronic CU”
The workshop will address the Internet, telephone, cell phone, email, instant messaging, podcasts, physical, electronic and self-serve branches . . . Delivery channels for financial services have become myriad, more complex and overlapping. How will your credit union keep up and still provide the level of service that your members desire?
Today’s generation of credit union members grew up with Internet access and cell phones. They’re quick to adopt new ideas and technology. They’re more fickle and in many ways more demanding than their parents. If your credit union is to succeed going forward, you must understand and anticipate their needs. Only then can you adapt the delivery channels that will secure their ongoing loyalty.
Michael Scheuerman has the advantage of a broad view of the commodity business. Join him for an insider’s guide that will help you meet the challenge of delivering top quality information and transactional capabilities to members of every generation—from Boomers to Generation Y and beyond—when, where and how they want them.
For More Information Contact:
Catalyst Consulting Group
Tel: 1-800-439-8710
Internet: info@ccg-catalyst.com
