Information Technology Services

The IT Infrastructure Library (ITIL) is the only internationally-accepted best practices framework that defines how to operate and improve an IT organization according to principles of IT Service Management (ITSM). ITIL is documented in a series of non-proprietary books, and consists of ten processes and one "function".

ISO 20000 & ITIL

ITIL is the 'IT Infrastructure LIbrary'. It is essentially a collection of volumes detailing a number of 'disciplines' and processes for IT Service management. It was first published in the nineties by a department of the UK Government, known then as the CCTA, although is quickly became internationally recognized and deployed. ITIL itself does not offer corporate or organizational certification: but rather personal certification. It offers three levels of certificate to suitable trained and tested individuals: Foundation, Practitioner and Manager.

Many organizations are enjoying the benefits of continuous improvement with ITIL best practices. These include cost control, and improved, disciplined, and repeatable high-quality client services, with resulting improvements in client satisfaction and loyalty. In addition, ITIL compatibility is a vital step to comprehensive Sarbanes-Oxley (SOX) compliance in your IT organization.

ITIL Services

• ITIL Overview
  
  Our consultants will meet with your executives and staff, and in a concise presentation present an informal overview of the basics of ITIL.
  
  
• ITIL Readiness Assessment
  
  Virtually every IT group is using ITIL processes - whether you recognize it or not. Using a proprietary, experiential knowledge base, the well-accepted CMM measurement scale, and a series of research interviews with your process, management and technology leaders and operators, our executive-level consultants will assess and baseline your level of ITIL implementation and readiness. Information will be presented to you in a written report and with a follow-up leadership meeting. This information will be highly useful for identifying next steps - both the low-hanging fruit and the real challenges that exist for you in your ITIL journey.
  
  
• ITIL Enterprise Education Planning
  
  Catalyst can work with your organization to identify and recommend who needs to be trained and certified in ITIL in your organization. Because we are not a training company, we can be neutral in our recommendations about training vendors, our certified ITIL experts are in an ideal position to recommend the best course of action for formal ITIL knowledge infusion into your organization.
  
  
• ITIL Implementation Planning Service
  
  Inclusive of the ITIL Readiness Assessment, and the ITIL Enterprise Education Planning Service, the comprehensive ITIL Implementation Planning Service includes a set of concrete recommendations and a written, long-range ITIL Implementation Plan custom tailored to your organization.
  
  
• Custom ITIL Continuous Process Improvement Services
  
  Working closely with your ITIL process owner, responsible executives, and associated staff, we will provide the experienced leadership and subject matter expertise that you need to define, redefine, implement, and evaluate IT processes that are both in alignment with ITIL best practices and meet the specific needs of your clients and your IT operations.