In late January, Wells Fargo announced a refreshed logo and new branding campaign in an attempt to move past the scandals and disappointments of recent years. “Our company’s transformation continues,”…
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PHOENIX, ARIZONA, February 11, 2019: CCG Consulting Group, a leading management consulting firm, has continued to grow and expand its talent into new areas, notably the fintech space. Consulting Magazine…
Another major M&A deal, this time with legacy banks rather than legacy vendors, was announced today – BB&T Corp. is acquiring SunTrust Banks, Inc., its rival in the Southeast, in…
Recently, I sat in a room among several community bank executives onsite for a vendor demonstration. The CEO was asked to share the history of the bank and strategic vision…
To be clear ‑ the government shutdown is not over until it is, actually, over! Three weeks backpay won’t help much if the shutdown happens again. Regardless, we took a…
Costa Mesa, Calif.-based marketing data and analytics company J.D. Power announced Bank of America is the first organization to achieve its J.D. Power Website Certification, which recognizes brands that provide…
One online direct bank, five credit unions, and four traditional banks ranked in the top 10 spots in the 2018 MagnifyMoney Mobile Banking App Ratings but bank apps’ user experience…
The study outlined 3 specific steps lenders of all sizes can take to improve automation, achieve faster decision-making and reduce the lending cost curve.
Have you seen the film or read the book, Ready Player One? The film offers the most extraordinarily creative special effects, and Ready Player One is an explanation of a…
An almost tripling of the number of false retailer websites intended to phish for customer credentials and black-market listed stolen goods for resale are some findings in a new report….
Bank customers are a fickle bunch, seemingly going back and forth on their feelings for their bank. Some customers want a relationship with their bank while other customers think only…
While real-time payment adoption surges globally, its adoption apparently lags in the U.S. almost a year after the nation launched its first real-time payments system. In its fifth annual Flavors…
Consumer debit with sustained growth in 2017, contributed to improved overall debit performance, while fraud losses per transaction declined for the second consecutive year, according to the 2018 Debit Issuer…
Given the numerous strategic choices offered to financial institutions, the chief challenge posed by open banking is not necessarily technological or regulatory, but organizational according to the global financial services…
Fresh perspectives to help executives understand the reasons that customers leave their financial institution for another. Customer attrition is a painful problem for financial institutions. The acquisition process for new…
An integration of front-end and back-end processes for a customer-centric bank Because of changing consumer expectations, banks are shifting from a largely product-centric viewpoint, to a more customer-centric model. Satisfying…
EMV chip card payments, now at 57%, are helping to prevent in-store counterfeit card fraud. Meanwhile the U.S. payments industry continues to focus on payment technology implementations that can increase…
Mortgages to millennial borrowers for new home purchases continued to climb, accounting for 91% of closed loans from May 2018 to July 2018, according to the latest Ellie Mae Millennial…
An IBM Security study calculated the effects of mega breaches ranging from 1 million to 50 million records lost, and projected those breaches cost organizations between $40 million and $350…
The long awaited rising rate environment is upon us. In fact, we’re well into it now. According to the FDIC, in the first quarter of 2018, US insured deposits rose…
On June 28, the California’s legislature swiftly introduced and passed the California Consumer Privacy Act of 2018, which provides new rights to consumers, and aims to bring more transparency to…
Organizations, especially financial service organizations like banks, face the same threat as individuals from scammers who want to steal their most precious commodity, their names and all connected identifiable information….
When Your Bank Should Consider Hiring a Consultant No doubt, every bank CEO in America thinks his or her institution is richly blessed to have such a talented leader. But…
Banks and financial service organizations are among the most highly targeted segments by cybercriminals, receiving an average of almost a thousand attacks daily targeted at web apps, according to a…
Effective brand management by banks requires developing a good relationship with three important targets: market, customers, and the often-ignored employees, who could unintentionally or intentionally disrupt the whole marketing process….
As banks continue to source IT talent, banks need to understand the challenges of automation and security to find the candidates that are up to the task. Automation will not…
New Jersey warned credit unions, banks, mortgage lenders, loan originators, title insurers, title, real estate agents, and consumers about hackers trying to pocket mortgage funds during the home-buying process. “There…
As financial institutions strive to improve the customer mobile experience, keep employing analytics to reach out and touching customers, they should also ask, “Is my brand being creepy?” Facebook dominated…
Patience may be a virtue but not when it comes to banking. Nearly 40 percent of millennials deserted mobile banking activities because it took too long, according to a new…
Verizon’s Mobile Security Index found many organizations – including those in the financial services such as banks – overlook rudimentary mobile cybersecurity protections, leaving themselves and customers vulnerable to attacks….
A New York Fed study, “The Role of Technology in Mortgage Lending,” analyzed how the U.S. residential mortgage industry is experiencing a wave of technological innovation as both start-ups and…
The 2018 Identity Fraud Study released by San Francisco-based Javelin Strategy & Research, revealed that the number of identity fraud victims increased by eight percent (rising to 16.7 million U.S….
UserTesting studied why the top three largest U.S. banks, Bank of America, JPMorgan Chase, and Wells Fargo, have experienced a gradual decline in the growth of active mobile banking users….
Dealing with cash flow, payment collections and bad debt are among the weighty challenges for many U.S. small and medium-sized enterprises. Meanwhile, small business lending remains at the core of…
Regardless of huge investments, 80% of businesses struggle to encourage an innovative culture. However financial services now grades among the top three sectors for new innovation centers, according to a…
