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Feb 12 2019
0

Wells Fargo: New Logo Can’t Mask Same Old Technology

By Tery Spataro | Banker in the Know, CCG Catalyst | No Comments

In late January, Wells Fargo announced a refreshed logo and new branding campaign in an attempt to move past the scandals and disappointments of recent years. “Our company’s transformation continues,”…

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Feb 11 2019
0

CCG Catalyst Consulting Group continues to acquire Fintech talent with the hiring of Philip Ryan as Director of Communications

By CCG Catalyst | Banker in the Know, Press Releases | No Comments

PHOENIX, ARIZONA, February 11, 2019: CCG Consulting Group, a leading management consulting firm, has continued to grow and expand its talent into new areas, notably the fintech space. Consulting Magazine…

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Feb 07 2019
0

BB&T Acquires SunTrust in All-Stock Deal – Merged Bank Will Be the Nation’s Sixth Largest

By Philip Ryan | Banker in the Know, CCG Catalyst, Community Banking in the Know, In The News | No Comments

Another major M&A deal, this time with legacy banks rather than legacy vendors, was announced today – BB&T Corp. is acquiring SunTrust Banks, Inc., its rival in the Southeast, in…

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Feb 04 2019
0

STOP Pitching and Start Communicating

By Malia Oliver | Banker in the Know, CCG Catalyst, Community Banking in the Know | No Comments

Recently, I sat in a room among several community bank executives onsite for a vendor demonstration.  The CEO was asked to share the history of the bank and strategic vision…

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Jan 28 2019
0

Unlikely Heroes in the Government Shutdown

By Tery Spataro | Banker in the Know, CCG Catalyst, Community Banking in the Know | No Comments

To be clear ‑ the government shutdown is not over until it is, actually, over! Three weeks backpay won’t help much if the shutdown happens again. Regardless, we took a…

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Jan 08 2019
0

BofA Receives First J.D. Power Website Certification

By CCG Catalyst | Banker in the Know | No Comments

Costa Mesa, Calif.-based marketing data and analytics company J.D. Power announced Bank of America is the first organization to achieve its J.D. Power Website Certification, which recognizes brands that provide…

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Dec 21 2018
0

Banks Close the User Gap Experience in Mobile Banking Apps

By CCG Catalyst | Banker in the Know, Community Banking in the Know, Payments in the Know | No Comments

One online direct bank, five credit unions, and four traditional banks ranked in the top 10 spots in the 2018 MagnifyMoney Mobile Banking App Ratings but bank apps’ user experience…

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Dec 10 2018
0
Will FIs Participate in the Small Business Lending Surge

Will FIs Participate in the Small Business Lending Surge?

By CCG Catalyst | Banker in the Know | No Comments

The study outlined 3 specific steps lenders of all sizes can take to improve automation, achieve faster decision-making and reduce the lending cost curve.

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Nov 27 2018
0

Fortnite, One-Shot to Understanding GenZ and Banking

By Tery Spataro | Banker in the Know | No Comments

Have you seen the film or read the book, Ready Player One? The film offers the most extraordinarily creative special effects, and Ready Player One is an explanation of a…

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Nov 12 2018
0

E-Commerce in More Danger with Mounting Numbers of Stolen Card Data

By CCG Catalyst | CCG Catalyst | No Comments

An almost tripling of the number of false retailer websites intended to phish for customer credentials and black-market listed stolen goods for resale are some findings in a new report….

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Nov 08 2018
0

It’s Not You, It’s Me, Well…It’s Actually You

By Tery Spataro | Banker in the Know | No Comments

Bank customers are a fickle bunch, seemingly going back and forth on their feelings for their bank. Some customers want a relationship with their bank while other customers think only…

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Oct 09 2018
0

Real-Time Payments Catching on Globally, Not So Fast in the U.S.

By CCG Catalyst | CCG Catalyst | No Comments

While real-time payment adoption surges globally, its adoption apparently lags in the U.S. almost a year after the nation launched its first real-time payments system. In its fifth annual Flavors…

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Sep 24 2018
0

Debit Card Use Rises while Fraud Losses Drop

By CCG Catalyst | Banker in the Know | No Comments

Consumer debit with sustained growth in 2017, contributed to improved overall debit performance, while fraud losses per transaction declined for the second consecutive year, according to the 2018 Debit Issuer…

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Sep 12 2018
0

Organizations Are the Biggest Challenge to Open Banking

By CCG Catalyst | Banker in the Know | No Comments

Given the numerous strategic choices offered to financial institutions, the chief challenge posed by open banking is not necessarily technological or regulatory, but organizational according to the global financial services…

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Sep 10 2018
0

When Customers Say Adios!

By Tery Spataro | Banker in the Know | No Comments

Fresh perspectives to help executives understand the reasons that customers leave their financial institution for another. Customer attrition is a painful problem for financial institutions. The acquisition process for new…

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Aug 29 2018
0

Banks Must Embrace Digital Transformation

By Mark La Penta | Banker in the Know | No Comments

An integration of front-end and back-end processes for a customer-centric bank Because of changing consumer expectations, banks are shifting from a largely product-centric viewpoint, to a more customer-centric model. Satisfying…

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Aug 23 2018
0

EMV Card Payments Reducing Fraud

By CCG Catalyst | Banker in the Know | No Comments

EMV chip card payments, now at 57%, are helping to prevent in-store counterfeit card fraud. Meanwhile the U.S. payments industry continues to focus on payment technology implementations that can increase…

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Aug 08 2018
0

Millennials Step Up Their Home Purchasing

By Tery Spataro | Banker in the Know | No Comments

Mortgages to millennial borrowers for new home purchases continued to climb, accounting for 91% of closed loans from May 2018 to July 2018, according to the latest Ellie Mae Millennial…

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Jul 25 2018
0

Hidden Costs of Data Breaches Increase

By CCG Catalyst | Banker in the Know | No Comments

An IBM Security study calculated the effects of mega breaches ranging from 1 million to 50 million records lost, and projected those breaches cost organizations between $40 million and $350…

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Jul 18 2018
0

Pricing Deposits in a Rising Rate Environment: 3 Metrics to Watch

By Frank Bria | Banker in the Know | No Comments

The long awaited rising rate environment is upon us. In fact, we’re well into it now. According to the FDIC, in the first quarter of 2018, US insured deposits rose…

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Jul 09 2018
0

California and Europe Privacy Regs Pressure FIs and Finserv Organizations

By CCG Catalyst | Banker in the Know | No Comments

On June 28, the California’s legislature swiftly introduced and passed the California Consumer Privacy Act of 2018, which provides new rights to consumers, and aims to bring more transparency to…

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Jun 26 2018
0

Bank Customers Threatened by Scammers and Phishers

By CCG Catalyst | Banker in the Know | No Comments

Organizations, especially financial service organizations like banks, face the same threat as individuals from scammers who want to steal their most precious commodity, their names and all connected identifiable information….

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Jun 21 2018
0

Calling In the Cavalry

By Bruce Jensen | Banker in the Know | No Comments

When Your Bank Should Consider Hiring a Consultant No doubt, every bank CEO in America thinks his or her institution is richly blessed to have such a talented leader.  But…

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Jun 12 2018
0

Banks & Finservs, Among Most Targeted Sectors by Hackers

By CCG Catalyst | Banker in the Know | No Comments

Banks and financial service organizations are among the most highly targeted segments by cybercriminals, receiving an average of almost a thousand attacks daily targeted at web apps, according to a…

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May 24 2018
0

Effective Bank Brand Management Requires Employee Support

By CCG Catalyst | Banker in the Know | No Comments

Effective brand management by banks requires developing a good relationship with three important targets: market, customers, and the often-ignored employees, who could unintentionally or intentionally disrupt the whole marketing process….

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May 14 2018
0

Automation Seems to Worsen Present IT Skills Shortage

By CCG Catalyst | Banker in the Know | No Comments

As banks continue to source IT talent, banks need to understand the challenges of automation and security to find the candidates that are up to the task.  Automation will not…

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Apr 24 2018
0

NJ Warns of Mortgage Lending Scam

By CCG Catalyst | Banker in the Know | No Comments

New Jersey warned credit unions, banks, mortgage lenders, loan originators, title insurers, title, real estate agents, and consumers about hackers trying to pocket mortgage funds during the home-buying process. “There…

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Apr 12 2018
0

Data Use Raises Creep Awareness When ‘Touching’ Customers

By Tery Spataro | Banker in the Know | No Comments

As financial institutions strive to improve the customer mobile experience, keep employing analytics to reach out and touching customers, they should also ask, “Is my brand being creepy?” Facebook dominated…

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Mar 27 2018
0

Some Millennials Jump Off Mobile Banking Bandwagon Because of Slow Processes

By Tery Spataro | Banker in the Know | No Comments

Patience may be a virtue but not when it comes to banking. Nearly 40 percent of millennials deserted mobile banking activities because it took too long, according to a new…

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Mar 22 2018
0

Many Industries, Including Financial Services, Ignoring Mobile Risks

By Tery Spataro | Banker in the Know | No Comments

Verizon’s Mobile Security Index found many organizations – including those in the financial services such as banks – overlook rudimentary mobile cybersecurity protections, leaving themselves and customers vulnerable to attacks….

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Mar 07 2018
0

Fintechs Approving Mortgage Loans Faster than Traditional Financial Institutions

By CCG Catalyst | Banker in the Know | No Comments

A New York Fed study, “The Role of Technology in Mortgage Lending,” analyzed how the U.S. residential mortgage industry is experiencing a wave of technological innovation as both start-ups and…

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Feb 12 2018
0

Identity Fraud Hits All Time High; EMV Drives Scams Online

By CCG Catalyst | Banker in the Know | No Comments

The 2018 Identity Fraud Study released by San Francisco-based Javelin Strategy & Research, revealed that the number of identity fraud victims increased by eight percent (rising to 16.7 million U.S….

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Jan 30 2018
0

Why Is Active Mobile Banking Use Growth Declining at the Big Three?

By Tery Spataro | Banker in the Know | No Comments

UserTesting studied why the top three largest U.S. banks, Bank of America, JPMorgan Chase, and Wells Fargo, have experienced a gradual decline in the growth of active mobile banking users….

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Jan 16 2018
0

Could Community Banks Help Small Businesses with Cash Management Help?

By Tery Spataro | Banker in the Know | No Comments

Dealing with cash flow, payment collections and bad debt are among the weighty challenges for many U.S. small and medium-sized enterprises. Meanwhile, small business lending remains at the core of…

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Jan 08 2018
0

Innovation Centers Become Part of Finserv Culture

By Tery Spataro | Banker in the Know | No Comments

Regardless of huge investments, 80% of businesses struggle to encourage an innovative culture. However financial services now grades among the top three sectors for new innovation centers, according to a…

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Recent Posts

  • Wells Fargo: New Logo Can’t Mask Same Old Technology February 12, 2019
  • CCG Catalyst Consulting Group continues to acquire Fintech talent with the hiring of Philip Ryan as Director of Communications February 11, 2019
  • BB&T Acquires SunTrust in All-Stock Deal – Merged Bank Will Be the Nation’s Sixth Largest February 7, 2019
  • STOP Pitching and Start Communicating February 4, 2019
  • Unlikely Heroes in the Government Shutdown January 28, 2019

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About CCG Catalyst

CCG Catalyst is a leading bank consulting firm providing strategic direction and focused guidance for banks in the United States and North America. We help banks perform better, from strategy to technology to operations.

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For information call 1-800-439-8710

CCG Catalyst Consulting Group
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Recent Posts

  • Wells Fargo: New Logo Can’t Mask Same Old Technology February 12, 2019
  • CCG Catalyst Consulting Group continues to acquire Fintech talent with the hiring of Philip Ryan as Director of Communications February 11, 2019
  • BB&T Acquires SunTrust in All-Stock Deal – Merged Bank Will Be the Nation’s Sixth Largest February 7, 2019

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  • Capabilities
    • Overview
    • Strategy
    • Organization
    • Information Technology
    • Payments
    • Service Operations
    • Optimization
    • Sales & Channel Effectiveness
    • M&A
    • Project Catalyst
  • Consulting
    • Strategy
      • Business Case
      • Strategy Assessment
      • Strategy Planning
      • Strategy Product Planning
      • Business Case – Strategic Direction / Opportunity
      • Business Case – Evaluation
      • Business Case In-House versus Software as a Service (Outsourced)
      • Product Assessment
      • Retail Assessment
      • Project Catalyst
    • Information Technology
      • IT Strategy
      • Technology Strategic Planning
      • Technology Assessment
      • IT Performance Improvement
      • IT Project Effectiveness
      • Core Vendor Evaluation
      • Core Contract Negotiation
      • Core Conversion
      • IT/Technology Governance
      • IT M&A
      • Vendor Management
      • Virtual CIO Assistance
    • M&A
      • Due Diligence
      • Planning
      • Integration
  • About
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    • Banker In The Know™
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