There is pessimism in the digital banking community following the news about Finn, the digital brand launched by JPMorganChase about a year ago whose impending closure was announced last week….
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JPMorgan Chase announced yesterday in communications to account holders that it was closing its digital-only account Finn, launched about a year ago, with its testing phase taking place in the…
The way customers pay bills is changing, and that poses a challenge for banks. Online bill pay was popularized in the early (pre-mobile) day of digital banking. Customers spent considerable…
© Shutterstock How community banks will survive has been a topic of conversation in the industry for some time, and with good reason. Younger people, in search of the best…
In the trying years following the financial crisis, Citigroup took a different path than rivals JPMorgan Chase, Bank of America, and Wells Fargo. While these three banks grew rapidly, building…
Artificial intelligence promises to solve some of the financial services industry’s most persistent concerns, not least cost savings and fraud detection. Bankers are recognizing AI’s contribution to the bottom line…
Years back, the organization I worked for acquired a major mortgage company. This company, which had fallen on hard times (read: financial crisis) had not invested much capital in the…
The nation’s top regulators agree that fintech startups will play a major role in the future of banking, according the heads of the FDIC, OCC, and Treasury Department. Speaking separately,…
Why does it seem we are better at planning vacations than planning the strategic direction for our FIs and fintech companies? When we plan for a vacation, we take into…
Banks today are in a race to win new deposits. This means offers abound for high-interest checking accounts, savings accounts, and CODs, as well as institutions looking to optimize the…
When you go through security at the airport, you prove your identity by showing a document such as a driver’s license or passport, along with your face, to the security…
When your business is refinancing credit card debt with new fixed-interest loans, a looming recession signals opportunity, as consumers flee variable-rate loans for structured payments. But behind that lies danger –…
The experience of bank customers in recent years has been largely defined by a push to self-service, first through ATMs and online banking and later to mobile devices. As transactions migrate online, the number of…
After years of criticizing cryptocurrency as a scam and fraud, JPMorgan Chase CEO Jamie Dimon surprised the banking world with the announcement of JPM Coin, a digital currency to replace current means of payments for cross-border transactions,…
It is commonplace to refer to payments as a fragmented ecosystem with complicated value chains, but continued consolidation on a massive scale is simplifying the landscape. News broke today that Fidelity National…
The term “open banking” refers to a system for accessing data in accounts held at financial institutions via application programming interfaces, or APIs. This will allow customers to tap into…
The U.S. is approaching the five-year anniversary of the launch of Apple Pay, and it’s fair to say mobile payments have hardly taken the point-of-sale by storm. Other countries’ economies may…
Fintech startups soared to new heights of venture capital funding in 2018, and 2019 looks to be a strong year for fundraising as well. The money largely went to established…
In late January, Wells Fargo announced a refreshed logo and new branding campaign in an attempt to move past the scandals and disappointments of recent years. “Our company’s transformation continues,”…
PHOENIX, ARIZONA, February 11, 2019: CCG Consulting Group, a leading management consulting firm, has continued to grow and expand its talent into new areas, notably the fintech space. Consulting Magazine…
Another major M&A deal, this time with legacy banks rather than legacy vendors, was announced today – BB&T Corp. is acquiring SunTrust Banks, Inc., its rival in the Southeast, in…
Recently, I sat in a room among several community bank executives onsite for a vendor demonstration. The CEO was asked to share the history of the bank and strategic vision…
To be clear ‑ the government shutdown is not over until it is, actually, over! Three weeks backpay won’t help much if the shutdown happens again. Regardless, we took a…
Costa Mesa, Calif.-based marketing data and analytics company J.D. Power announced Bank of America is the first organization to achieve its J.D. Power Website Certification, which recognizes brands that provide…
One online direct bank, five credit unions, and four traditional banks ranked in the top 10 spots in the 2018 MagnifyMoney Mobile Banking App Ratings but bank apps’ user experience…
The study outlined 3 specific steps lenders of all sizes can take to improve automation, achieve faster decision-making and reduce the lending cost curve.
Have you seen the film or read the book, Ready Player One? The film offers the most extraordinarily creative special effects, and Ready Player One is an explanation of a…
An almost tripling of the number of false retailer websites intended to phish for customer credentials and black-market listed stolen goods for resale are some findings in a new report….
Bank customers are a fickle bunch, seemingly going back and forth on their feelings for their bank. Some customers want a relationship with their bank while other customers think only…
While real-time payment adoption surges globally, its adoption apparently lags in the U.S. almost a year after the nation launched its first real-time payments system. In its fifth annual Flavors…
Consumer debit with sustained growth in 2017, contributed to improved overall debit performance, while fraud losses per transaction declined for the second consecutive year, according to the 2018 Debit Issuer…
Given the numerous strategic choices offered to financial institutions, the chief challenge posed by open banking is not necessarily technological or regulatory, but organizational according to the global financial services…
Fresh perspectives to help executives understand the reasons that customers leave their financial institution for another. Customer attrition is a painful problem for financial institutions. The acquisition process for new…
An integration of front-end and back-end processes for a customer-centric bank Because of changing consumer expectations, banks are shifting from a largely product-centric viewpoint, to a more customer-centric model. Satisfying…
EMV chip card payments, now at 57%, are helping to prevent in-store counterfeit card fraud. Meanwhile the U.S. payments industry continues to focus on payment technology implementations that can increase…
